Payment Operations Manager (KSA nat)

 

• Bachelor’s Degree in relevant field
• 5+ years of payments experience is must
• Proven understanding of banking & payment operations, tools and technologies.
• Strong knowledge of processor connectivity (MPGS, CyberSource), PSPs, Payment methods, acquiring banks, MSO set-up, MID configurations, Settlement cycle..etc.
• Hands-on experience developing and driving projects with tight schedules and multiple dependencies.
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Good communication and interpersonal skills

The Payment Operations Manager provides sellers the support they need to be successful at Amazon. We are looking for a Saudi national to support a wide range of technology platforms across several countries. You will interact directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.

At Amazon Payments Services we are building the most customer-centric payments company on earth. We serve thousands of merchants across GCC and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Amazon Payment Services Aka Payfort is part of Amazon and regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.

Key job responsibilities

• Responsible for the direct technical and operations support for Enterprise Clients both from technical & operational needs. Serve as leader and point of contact for escalated contact resolution of a business impacting matters.
• Manage multiple enterprise client accounts, including major business partners with significant impact. SLA and root cause/prevention management. Tracks, monitors and drives for improvements in the Amazon Commerce products. Ability to maintain composure in critical situations and communicate clearly with both internal and external customers. Will contribute to the development of the project plan for the business.
• Can independently identify and implement process improvements geared toward improving the client experience or organizational efficiencies. Finds and designs new efficiencies that result in cost

savings.

• Finds solution to technical problems that involve new We technology, simplify, and create closed loop systems.

We are open to hiring candidates to work out of one of the following locations:

Riyadh, SAU

• MBA from a Premier institute
• SQL Proficiency
• Bilingual in English and Arabic

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